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Infobuilder offers local support services to make sure your document management system is up and running properly. Because we are the premier services provider of Documentum in the country, we are able to groom support agents that are efficient, effective, and solution-driven.
Level 1 Support
Let us provide you immediate assistance. Report issues via email, chat, or phone call. Support hours will depend on the requirements of your users in the office or in the field.
Level 2 Support
Based on our 15 years of experience in the industry, we have built a robust knowledge base that we can quickly reference to investigate root causes and the corresponding resolutions. Our goal is to resolve the issue locally and quickly, only escalating to Level 3 OpenText Documentum support for application bugs and errors.